Customer service

Operation Ise City Tourism Association

Ms. Michiaki Kaminoya, Secretary General, Ise City Tourism Association

Location 16-2 Honmachi, Ise City, Mie Prefecture

Contact window Tel: 0596-28-3705

Inquiries 8: 30-17: 00 Closed on weekends and holidays

Items for sale Products that are produced and sold by businesses in Ise City,

Products related to Ise, such as Ise limited products

Necessary charges other than the product price Shipping fee: Free for the time being (paid by the tourist association)


Payment method

-Credit / debit card payment

-Convenience store payment (* pending)

-Bank transfer (* pending)

-Pay Easy (* pending)

Timing of payment

For credit card / debit card payments: Payment will be made at the same time as your order.

Convenience store payment (* Applying) ・ ・ ・ We will charge at the same time as your order.

Bank transfer (* Applying) ・ ・ ・ We will charge at the same time as your order.

Pay Easy (* Applying) ・ ・ ・ We will charge at the same time as your order.


Shipping policy

Products will be delivered via Yamato Transport, Japan Post, and Sagawa Express.

Products will be shipped between the 4th and the next day of the order date.

Please contact the shipping company directly for problems during shipping.

Return & Exchange Policy

We accept returns and exchanges within 7 days of receiving the item.

In case of damage or product difference

We accept cash on delivery.

In case of customer's convenience

We accept returns and exchanges only of new, unopened items.

Please bear the shipping costs.

Return address

〒516-0074 16-2 Honmachi, Ise City, Mie Prefecture

(Public corporation) Ise City Tourism Association Secretariat Mail order

Privacy policy

The Ise City Tourism Association considers that it is an important duty to respect the privacy of customers who access it and to carefully protect the personal information of customers. This website complies with the laws and regulations regarding the protection of personal information and takes the following attitudes regarding the handling of personal information.
* Personal information acquired by this association will only be used for this purpose. (We may ship lottery gifts)

The following privacy policy shows the personal information of our association, and when using this site, it is assumed that you have agreed to the following matters. Please read the following provisions in order to understand how our association handles your important personal information.

Definition of personal information

Personal information is information about an individual and can identify that individual by name, address, date of birth, phone number, email address, image, and other descriptive information contained in that information.

Use of personal information

As a general rule, use of personal information shall be performed within the scope of consent. In addition, use for purposes other than the collection purpose will be used only within the minimum necessary range for business of the Association.

Management of personal information

By allocating a person in charge of management who handles personal information of the customer in our association's internal system, we strictly manage it and we will surely prevent and protect the leakage, diversion, and falsification of personal information.

Disclosure or provision of information

The association will never disclose or provide the personal information entrusted to you to a third party without your consent, unless there is a valid reason for doing so. However, this does not apply when disclosure is required based on the law.

Access log analysis

This site collects customer's domain name, IP address, browser type, access date and time, etc. accessed by access log analysis, and performs statistical analysis etc. This analysis will be used as a guideline for the operation of this site, and will not be used for any other purpose. Also, regarding the analysis data, we manage information as strictly as personal information.


We have made every possible effort to ensure the accuracy of the information provided on our website, but it may include inaccurate information or typographical errors. Various information may be changed or updated without notice, but we do not guarantee any damage caused by these changes or updates.

In addition, the association is not responsible for the handling standards and contents of personal information on websites other than the one linked from the website of the association. Information price ranges, etc. posted on this site are subject to change or update without notice. Please note.

Use of this site is at your own risk.

If there are any changes or revisions to this private policy, we will promptly post it on this site so that it will always be available for viewing.

About the content posted on this site

The copyright of the contents on this site (designs, pictures, images, text information, etc. displayed / written) belongs to this association or its creator, and unauthorized use is prohibited.

Disclaimer regarding languages other than Japanese

This service may include translations provided by Google. Google reserves all warranties, whether express or implied, relating to translation (any guarantee of accuracy, reliability, and all implied warranties of merchantability, fitness for a particular purpose, non-infringement of the rights of third parties). (Including the warranty).

(Public corporation) The website of Ise City Tourism Association is translated using the translation software provided by Google Translator for your convenience. Although we have made reasonable efforts to provide accurate translations, machine translation is not perfect, and machine translation is not intended to replace human translation. The translations are provided as a service to the users of the Ise City Tourism Association website and are provided "as is." No warranty of any kind, whether express or implied, is made as to the accuracy, reliability or accuracy of the translation of Japanese into another language. Due to the limitations of translation software, some content (eg images, videos, Flash) may not be translated correctly.

The official text is the Japanese version of the website. Inconsistencies or differences that arise in translation are not binding or enforceable and have no legal effect. If you have any questions about the accuracy of the information contained in the translated website, please see the official Japanese version.















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